Question 1

What cleaning services do you offer?

Accepted Answer

We offer domestic and commercial cleaning, end-of-tenancy deep cleans, carpet and oven cleaning, after-party and post-renovation cleans, and more across Birmingham and the West Midlands.

Question 2

Are your cleaners insured and trained?

Accepted Answer

Yes, all our team members are fully insured, background-checked, and professionally trained to ensure safe and high-quality service.

Question 3

Do you provide cleaning supplies and equipment?

Accepted Answer

Absolutely. We come fully equipped with eco-friendly products and professional-grade tools. If you prefer specific products, just let us know.

Question 4

What's included in a deep cleaning service?

Accepted Answer

Our deep cleans cover all rooms, surfaces, inside appliances, windows, and hard-to-reach areas. We focus on hygiene, detail, and lasting freshness.

Question 5

Can I book a one-off cleaning service?

Accepted Answer

Yes, we offer flexible one-time cleans for move-ins, move-outs, special events, or whenever you need a refresh.

Question 6

Do you guarantee deposit return cleaning services?

Accepted Answer

We follow agency-approved checklists to maximise your chances of full deposit return. If needed, we offer a free re-clean guarantee.

Question 7

Do you offer office and commercial cleaning?

Accepted Answer

Yes, we clean offices, shops, co-working spaces, and more, with flexible scheduling including evenings and weekends.

Question 8

Are your services safe for children and pets?

Accepted Answer

Yes. We use eco-friendly, non-toxic cleaning products as standard, so our services are safe for homes with children and pets. If you have specific allergies or sensitivities, just let us know and we'll adjust the products we use.

Question 9

Do you offer removals and cleaning together?

Accepted Answer

Yes, we provide house removals and can combine that with a full clean, perfect for moving in or out.

Question 10

How can I contact Fortress Facilities?

Accepted Answer

You can reach Fortress Facilities by email at info@fortressfacilities.co.uk, by phone at +44 (0)121 240 2640, or via WhatsApp/mobile at +44 (0)7983 715753.